To rent a vehicle, you’ll need a valid driver’s license accepted in Belgium, passport copy, and a credit card. For tourists from most countries, domestic driving licence is enough. For tourists from certain countries, an International Driving Permit (IDP) is required alongside your domestic license.

No, our vehicles are only permitted to be driven within Belgium. Unauthorized border crossing violates our terms and conditions and may result in penalties.

Yes, renters must be at least 18 years old for all vehicles.

All Luxury Drivo rentals include standard insurance coverage as per Belgian law. Additional coverages, like Personal Accident Insurance, are available at the time of booking or during vehicle pick-up.

Our vehicles come with a full tank and should be returned with a full tank. A refueling charge applies otherwise. Rentals include a generous daily mileage limit, with additional mileage attracting a surcharge.

Yes, an additional driver can be included in the rental agreement upon request during booking or at pick-up. The additional driver must present a valid driver’s license and meet all necessary requirements.

We provide 24/7 roadside assistance in case of breakdowns or accidents. Please contact us immediately, and we will guide you through the process, including support with police reports and replacement vehicles as per the situation and availability.

A security deposit is pre-authorized on your credit card at the time of rental. It’s held for the duration of the rental period and released after 29 days, minus any applicable charges.

Once the booking is confirmed and the car is reserved, we can’t cancel the booking, however you are able to modify it.

All traffic fines and toll charges incurred during the rental period are the renter’s responsibility. Roadsters will charge these costs to the renter’s credit card, along with an administrative fee for each traffic violation or toll incurred.

Lost keys or locked-in keys should be reported to us immediately. A fee may apply for key replacement or retrieval services, depending on the circumstances.

Please contact us immediately if you misplace your rental agreement. We can provide a digital copy via email. It’s crucial to have access to your rental agreement as it’s required when dealing with traffic authorities or in case of accidents.

As a renter, you’re responsible for adhering to local parking laws. Avoid restricted zones, handicap spots (unless applicable), and no-parking areas. Violations may result in fines, which will be charged to your account, including an administrative fee.

Yes, for your convenience, we offer additional amenities such as GPS navigation systems, child safety seats, and more. You can request these add-ons at the time of booking or upon vehicle collection, subject to additional charges.